Customer Promise

Here at Fengraved Creations, I pride myself on delivering exceptional quality and care with every order.

As a small business, I understand that every item that I create isn't just a product – it's a special gift meant to bring joy to someone’s life.

So, here's how I aim to ensure your laser-cut, engraved, and printed gifts arrive perfectly:

1. **Craftsmanship:** Each product is crafted with attention to detail. I will always take the time to ensure every cut, engrave, and print meets my high standards, so you receive a product that’s flawless and beautiful.

2. **Quality:** Before your order is shipped, it undergoes a thorough quality check. I endeavour to inspect every aspect of a product, to ensure it meets my quality criteria.

3. **Packaging:** I will always use high-quality packaging materials to protect your items during transit. Each product is carefully wrapped to prevent damage, ensuring it arrives with you, in pristine condition.

4. **Personal Touch:** As a small business, I try to add a personal touch to each order. Whether it be a handwritten thank you note or a small bonus gift, I want you as a customer, to feel valued and appreciated with every purchase.

5. **Delivery:** I try to ensure your order arrives with you, on time. You'll receive tracking information so you can monitor your package’s journey from my workspace to your doorstep. 

6. **Customer Support:** My commitment to you doesn’t end with the sale. If you have any questions or concerns about your order, I am here to help.

I like to see myself as more than just an online store – I like to think that I am building a community that values quality, craftsmanship, and customer care. 

Thank you, for supporting my small business.

- Nikki -